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Terms and Conditions
Sale & Refund Policy:
All sales are final. Print orders must be paid in full prior to going to print.
Print orders will not be refunded after an order goes to print.
Partial refunds or credit for work not printed will be given at our discretion.
No refunds are available on orders unless work has not been started.
You may be subject to a $20 processing fee for orders submitted but not printed.
Layout Proof Policy:
We are not responsible for the layout of your design work.
Please proof read your files.
We are not responsible even if your file contains obvious mistakes.
You are responsible for reviewing and understanding postal regulations and mailing
restrictions as they pertain to backside layouts for mailers.
Color Accuracy:
We can obtain 90% or better color accuracy on submitted digital files.
We cannot exactly match color accuracy and density due to printing process
limitations but we will strive to get the best reproduction possible.
We are not responsible for color variations between submitted images and final output.
Keep in mind that there is a significant color difference between how computer monitors display color,
how software applications display color, and how printers produce color - they may all be very different.
Indemnification:
The customer will indemnify and hold harmless Wizard Graphics, Inc., from any and all loss,
cost expense, and damages on any and all manner of claims, demands, actions and proceedings
that may be instituted against the Wizard Graphics, Inc., on any grounds alleging that said
printing violates any copyright or any proprietary right of any person, on the timing and
delivery of any order, or in any aspect of the content of the artwork or design.
Turnaround, Print & Delivery Times:
Print times vary from two (2) to five (5) days, but on average it takes three (3) days to print an order.
Print time starts for the time you approve an order's PDF Proof or we receive a hard proof approval.
Delivery times vary depending on location and delivery service.
We are located in northern California, therefore orders within California take up to two (2) days using
UPS Standard Ground; to Texas, up to 4 days using UPS Standard Ground; and Florida and most of New York,
up to 5 days using UPS Standard Ground.
We offer UPS Three Day Select for faster service, and UPS Next Day AM for emergencies.
We are not responsible for turn-around times because of the time it takes to get a proof approve, unscheduled
maintenance issues, and unforeseeable shipping issues.
Material and Samples:
All materials we create in producing your order are property of Wizard Graphics, Inc.
These materials will not be sold to any other party.
We reserve the right to distribute free samples of any product we produce that may use your artwork,
in part or in whole, for our advertising.
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